FAQ

Frequently Asked Questions (FAQ)

Welcome to INFINIO LTD’s FAQ page. Here you’ll find answers to some of the most common questions our customers ask.

1. What products do you sell?

We specialize in Christmas ornaments that bring festive joy and decoration to your home.

2. Do you offer free shipping?

  • UK Orders: Yes, shipping is free.

  • International Orders: We charge a flat rate of £5 worldwide.

3. How long does delivery take?

  • UK Orders: Estimated 3–5 business days.

  • International Orders: Estimated 7–14 business days, depending on the destination and customs.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

5. What is your return policy?

We offer a 30-day free return policy. Items must be unused, in their original packaging, and in the same condition as received.

6. Do I need to pay for return shipping?

  • UK Returns: Free within the 30-day period.

  • International Returns: Customers may be responsible for return shipping unless the product is defective or incorrect.

7. How do I request a refund?

Please contact us at info@infinioltd.shop with your order number and details. Refunds are processed within 5–10 business days once the return is approved.

8. Do you accept exchanges?

Yes, we replace items if they arrive defective or damaged. For exchanges, please email us with your order details.

9. What payment methods do you accept?

We accept secure online payments via major credit/debit cards and trusted payment gateways provided at checkout.

10. How can I contact customer service?

  • 📧 Email: info@infinioltd.shop

  • 📞 Phone: +441753336130 (Monday–Friday, 9 AM – 6 PM UK Time)

✨ If you don’t see your question here, feel free to reach out to us — we’re always happy to help!